Wigsfun are happy to offer ONE TIME free return and exchange for in stock wigs and for our customers. You can return/exchange your items back to us in same condition by post within 15 days of receipt if in accordance with under below return & exchange process.
-They must be in original condition. they are unworn, uncut, not tampered or altered, without any damage of the hair, lace or hair accessory products on the item. They must be in the original packaging, including all tags and labels. For all the return/exchange order, you need first contact our customer service to get the return code first, then ship out the items within 3 days.
-Customers are responsible for the charges of the return shipping unless the products are defective or wrong on receipt in which case we will refund you postage cost. Re-stocking fees may apply at our discretion.
Return & Exchange Process
1.Please contact our customer service within 48 hours after you received your package via email at firstname.lastname@example.org to explain the reason for the return/exchange.
2.Our customer service will process your return/exchange request within 1-3 working days (it may take longer time during holiday). After the return/exchange request has been authorized, our customer service will send you a Return Code No. Number.
*Please ship the returned items back to the address we offer, including the return & exchange form with the Return Code Number. *We DO NOT accept the return packages without our Return code.
*We DO NOT accept the return packages by freight collect.
*Please email us your tracking No.after shipping out your returned package.
3. When our customer service center receive your package, we will send email to notify you the returning issue when we inspect the returned items. If no problem, your refund /reship will be processed, we will arrange the refund within 5 working days. The refund will be returned to where you pay. That is to say, if you pay by your credit card via PayPal, the refund will be returned to your credit card. Normally, the money will be arrived in your credit card within 15 days after we arrange your refund.
For exchange issue, you need first contact us checking for the products stock status. If no problem, we’ll arrange the exchange within 5 working days for return & exchange for the in-stock products
For details or any question, pls contact our customer service